Cancelling says what happens, and email forwarding stops when your site goes offline

Article 7 of the terms now says how cancelling works: in your portal, by email or through a ticket, and your site stays online until the day your next payment would have been collected. That is how cancelling already worked; the terms now say it plainly. The help article on cancelling no longer promises a database export in the portal; ask for one in a ticket and we send you a download link to a dump. The transfer code for your domain is a button on your site's page. When your site goes offline, we stop forwarding email to your address, and if you sign up again, it starts again.