Terms and conditions
Version 3 — effective 3 September 2026 (version 1: 26 July 2026)
1. Who we are
Dorelli Cloud is a product of Dorelli Hosting, handelsnaam van Uitgeverij Doreleijers. These terms apply to all services provided by Dorelli Hosting, handelsnaam van Uitgeverij Doreleijers, registered with the Dutch Chamber of Commerce under number 83325921. You can reach us at [email protected].
2. Scope
These terms apply from the moment you submit a request or enter into an agreement with us. We supply to businesses. Any deviation from these terms applies only if we have confirmed it in writing.
3. What you get
We offer three plans. Website: for the monthly fee we design and build your website (or you publish your own static site), host it, register and manage your domain name, provide an SSL certificate and email forwarding, make a daily backup and monitor availability. App: everything in Website, plus your own container running your application and your own database on our shared database server, within the usage limits on our website. Usage-based: everything in Website, plus building blocks (containers, database servers, storage, cache, scheduled jobs, extra domains) you switch on and off yourself and that are billed per use (article 17). What exactly is included is described on our website; that description prevails.
4. Maintenance and changes
Maintenance covers changes to text and images on existing pages, with reasonable use as a guide — around two change requests per month. New pages, new functionality, a redesign or integrations with other systems are additional work, carried out only after you approve a quote. We carry out changes within a reasonable period during office hours.
5. Price and payment
Prices are listed on our website and are the amounts you actually pay. We fall under the Dutch small business scheme (article 25 Wet OB) and therefore charge no VAT: nothing is added, and your invoice shows no VAT that you could reclaim as a business. If we exceed the turnover threshold of that scheme we are legally required to charge VAT from the supply with which that happens; we will inform you as soon as possible and you may then cancel immediately. You pay the first month when you sign up; after that we collect the monthly fee automatically by SEPA direct debit, for which you give a mandate with that first payment. Every successful payment produces an invoice in your customer portal. If a direct debit fails you will be notified and given the opportunity to pay. If payment is still not made we may suspend the service after warning you.
6. Price changes
We may adjust our prices. We announce any increase at least one month in advance. If you disagree, you may cancel before it takes effect.
7. Term and cancellation
The agreement runs monthly and can be cancelled monthly. Cancel by email or through a ticket in the customer portal, no later than the final day of the month; the service then ends at the end of that month. We charge no cancellation fee. Months already paid are not refunded.
8. Your domain name
Your domain name is and remains yours, even if we registered it for you. If you cancel, we transfer it free of charge to you or another provider, provided all outstanding invoices are settled. Registry rules also apply, for example SIDN for .nl domains.
9. Availability
We do our best to keep your website available and monitor it continuously, but we do not guarantee any specific availability percentage. Maintenance may cause brief interruptions; significant maintenance is announced in advance. Outages at our suppliers or on your own internet connection are outside our control.
10. Backups
We take a daily backup and keep it for ninety days. On request we will restore a backup within reason. A backup is a safety net, not a guarantee: keep your own copies of material you cannot afford to lose, such as texts and images.
11. What we expect from you
You ensure the material you supply does not infringe the rights of others and does not break the law. You do not use the service for spam, malware, or criminal content. You keep your login details confidential. We may suspend the service in case of abuse or where we are legally required to do so; we will tell you as soon as possible.
12. Liability
Our liability is limited to the amount you paid us in the twelve months preceding the damage. We are not liable for consequential loss, including lost revenue, loss of data or missed business. This limitation does not apply in cases of intent or wilful recklessness on our part.
13. Personal data
How we handle personal data is set out in our privacy statement. Where we process personal data of your customers or visitors on your instructions, we are the processor and you are the controller. Our data processing agreement applies and forms part of this agreement.
14. End of the agreement
After termination we remove your website and your data from our systems within thirty days. If you ask before then, we will provide a copy of your website and the data we hold. Invoices are kept for seven years because tax law requires it.
15. Changes to these terms
We may amend these terms. Significant changes are announced at least one month in advance. If you disagree, you may cancel before they take effect.
16. Complaints and applicable law
If you have a complaint, tell us first at [email protected]; we respond within fourteen days. Dutch law applies to this agreement. If we cannot resolve a dispute together, it will be submitted to the competent Dutch court.
17. Building blocks and usage (usage-based plan)
On the usage-based plan you pay a fixed monthly base fee plus the building blocks you enable, at the rates on dorelli.cloud/tarieven. Those rates follow the price list of our supplier Microsoft Azure (EU) and of our domain registrar, including the VAT we cannot reclaim on them, plus our markup; if the supplier changes its price, our rate changes with it and you will see that with an effective date on that page and in your portal. Before enabling a building block we show what it costs per unit and the minimum per month; afterwards you see per day what you used. Usage is settled weekly or monthly, at your choice, with a minimum of € 10 per direct debit (below that it carries over). Before every direct debit you receive an email with the exact amount and date; we collect no earlier than one day after that notice. You set your own spending cap; at 80% we warn you, at 100% we pause your containers. Database servers, cache and storage keep running because switching them off would mean data loss. Our measurement may lag a few minutes; that difference is at our expense. If a direct debit fails we try once more after seven days; after that we pause your building blocks, and thirty days after an unpaid settlement we delete them. If you delete a building block yourself we keep data in databases and storage for thirty days (an own database server for seven days, because our supplier does not keep a stopped server longer) and then erase it. The usage-based plan has no trial: the service starts immediately after your first payment and you expressly waived your right of withdrawal when signing up.
18. Your code (App and usage-based plans)
A container runs your own code. We execute it but are not responsible for what it does, whether it works, or what it does with data; our support covers the platform (container, database, domain, portal), not your code. Logs and a restart button are in your portal. A container that scales to zero needs ten to thirty seconds on the first visit after a quiet period; that is not an outage. Containers of different customers run in the same environment and can reach each other over the internal network; secure your app as you would for the open internet. You may not use our infrastructure for abuse, including mining cryptocurrency, sending unsolicited email, attacking other systems or offering illegal content; we may then pause an app without notice. We automatically screen the start page of a new app for abuse (see our privacy statement). Secrets you enter in your portal are not stored or shown again by us; technically we can retrieve them from our supplier, and we do so only at your request or when needed to resolve an incident.