You now hear from us when a monthly payment doesn't go through

When the monthly direct debit for your subscription doesn't go through, you now get an email. Our payment partner Mollie often tries again over the next few days, and you hear about it once, not after every attempt. You also get an email when your bank reverses a payment, and when Mollie stops the automatic payment because a debit failed. Our terms always promised this, but until today you heard nothing. In your portal, the timeline now shows a failed monthly payment and a reversal as well. Email us, and we'll sort out the payment together.