Cancelling and taking your things with you

You can cancel monthly, without a notice period. In the portal, open the site or app, choose cancel, and confirm. The direct debit stops immediately and you keep access until the end of the period you already paid for.

Your site stays online until that date. After it, the site is taken offline and the files are kept for another thirty days, so a change of mind costs nothing. After those thirty days the files and the database are deleted for good.

Take your things with you before the end date:

• A static site: download the files from the portal, or use the command line tool, which fetches the same files.
• An app with a database: request a database export in the portal. You get a standard dump you can load anywhere.
• Invoices: every invoice stays downloadable as PDF in the portal until the end of the retention period.
• Your domain name: ask through support for the transfer code. A domain is yours, not ours, and moving it costs nothing here.

Email forwarding stops when the plan stops. Point your MX records at your new provider before the end date so no message is lost.

Cancelling does not delete your account. Your tickets and invoices stay visible, so you can look things up later.